Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two months. The first start is on 5 September 2023.
Place: Online studies
Extent: 5 ECTS credits
Target group: Everyone interested in the topic
Lecturer: Course is completed independently

Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 8.10.2023
Price: Free of charge

Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.

Please also notice, that
Xamk degree students cannot enrol on Open UAS courses.

Learning outcomes: 

  • You expand your understanding of the different concepts of experiental services.
  • You can apply the basic concepts and methods in developing customer-oriented products and services.
  • You can plan, produce and develop experiental services.

Contents and methods: 

  • What key factors do experiences involve?
  • How can experiental services improve the competitiveness of service concepts?
  • How to improve experiental services?

Independent execution method as an online implementation, independently completed learning tasks and familiarization with the topic. 

The course contains various short tests, few discussion tasks and exam. Assignment return times are announced at the beginning of the study period.

The course covers 5 ECTS credits, totalling 135 hours of student work. The number of hours is theoretical and varies according to student effort.

Study material: Learning material is on the Learn platform. No live lectures or group work.

Assessment grade: 1-5

This course is a part of Xamk Pulse’s ‘Diploma of Higher Education in Tourism and Service Business Management’.  

What is diploma and what are the courses included in it? 
Read more about the diploma https://koulutuskalenteri.xamk.fi/en/open-amk-courses/diploma-of-higher-education-in-tourism-and-service-business-management-60-ects-cr/. 

Want to complete the whole diploma? 
The full extent of the diploma is 60 ECTS credits. We recommend that you start from module I and complete it first.  

Want to take just some of the courses? 
If you don’t want to complete the whole diploma, you can choose just those courses that you are interested in.  

Enrolment on diploma courses 
You must enroll on each course separately. Choose just the number of courses that you can & have time to complete by the end of year 2023! All the courses will be available also in year 2024, when you can start them weekly on nonstop basis. 

Transcript of records will be delivered by email in PDF form.

This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.

Additional information on enrolment:
Open University of Applied Sciences office, email: openstudies@xamk.fi.

Terms of cancellation: 
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.

Before the course starts, you'll receive an invitation by email to this course.

Please note that there can be changes in the course details in terms of the timetable and teachers, for example.

Logo of Finnish Education Evaluation Centre

South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).

Etsi lisää koulutuksia koulutuskalenterista

Koulutusten tiedot ja ilmoittautuminen

Koulutuskalenteriin

Courses in English

Look for courses in English and sign up in our English Training Calendar

Training Calendar

Tietoa opiskelukäytännöistä

Lue tarkemmin opiskelusta avoimessa ammattikorkeakoulussa

Lue lisää