Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months. Please notice that Xamk’s lecturers do not assess completed courses nor enter the course assessments in Xamk’s record of credits (Peppi) during their non-teaching periods. In summer completed courses will not be assessed between June 12th and August 6th, 2023.
Place: Online studies
Extent: 2 ECTS credits
Number of study places:
Target group: Everyone interested in the topic
Lecturers: Course is completed independently

Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 1.10.2023. (students can start their studies approximately within a week after enrolling on this course.)
Price: Free of charge

Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.

Please also notice, that
Xamk degree students cannot enrol on Open UAS courses.

Learning outcomes:

By the end of this course, students should be able to

  • know basics of process thinking and terminology in that field
  • understand meaning of processes in business development
  • know how to visualize service business
  • understand basics of measuring service processes.

Contents and methods:

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

The course covers 2 ECTS credits, totalling 54 hours of student work. The number of hours is theoretical and varies according to student effort.

Please notice! This course is identical with the course AV00EI31 Customer service process planning (2021/2022)!

Study material: 

All study material and links to electric sources are on Learn platform.


You may also be interested in:

It is recommended to start with Service design 1 course.

Transcript of records will be delivered by request by email in PDF form.

This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.

Additional information on enrolment:
Open University of Applied Sciences office, email: openstudies@xamk.fi.

Terms of cancellation: 
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.

Before the course starts, you'll receive an invitation by email to this course.

Please note that there can be changes in the course details in terms of the timetable and teachers, for example.

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South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).

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