Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is one month. Please notice that the first nonstop start is on 3 September 2024.
Please notice that Xamk’s lecturers do not assess completed courses nor enter the course assessments in Xamk’s record of credits (Peppi) during their non-teaching periods. Completed courses will not be assessed between December 21st, 2024 and January 12th, 2025.
Place: Online studies
Extent: 2 ECTS credits
Number of study places:
Target group: Everyone interested in the topic
Please notice that from September 1, 2024 onwards, only students with a Finnish social security number (i.e. a personal identity code) can start their studies on Xamk Pulse’s courses. You can read more here.
Course is completed independently.
Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 24.11.2024. This is a nonstop start and students can start their studies approximately within a week after enrolling on this course.
Price: Free of charge
Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.
Please also notice that Xamk degree students cannot enrol on Open UAS courses.
Learning outcomes:
By the end of this course, students should be able to
- know basics of process thinking and terminology in that field
- understand meaning of processes in business development
- know how to visualize service business
- understand basics of measuring service processes.
Contents and methods:
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
The course is totally online on Learn platform, no live lectures. You will work independently, no group work. Student's workload is approximately 54 hours. The course includes different kind of assignments and tests with deadlines.
The course covers 2 ECTS credits, totalling 54 hours of student work. The number of hours is theoretical and varies according to student effort.
Please notice! This course is identical with the course AV00EI31 Customer service process planning (2021/2022)!
Study material:
All study material and links to electric sources are on Learn platform.
Assessment: Accepted/Failed
You may also be interested in:
- Service design 1: Customer service design and quality of service (nonstop start), 3 ECTS cr
- Service design 3: Customer experience management, 5 ECTS cr
It is recommended to start with Service design 1 course.
Transcript of records will be delivered by request by email in PDF form.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
The Transcript of records will be delivered automatically by email in PDF form. You can read more about the The Transcript of records on: Information on Open UAS, Xamk Pulse studies.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Xamk Pulse, email: openstudies@xamk.fi.
Terms of cancellation:
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.
Before the course starts, you'll receive an invitation by email to this course.
Please note that there can be changes in the course details in terms of the timetable and teachers, for example.
South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).